Genesis Health Systems

Genesys Telecommunications Laboratories News

Technology Services Europe 2010 Raises the Bar for Successful Delivery of Services in the New DecadeFriday, February 5, 2010 @ 8:03AMSAN DIEGO & BARCELONA, Spain----The Technology Services Industry Association concluded Technology Services Europe 2010 with a closing keynote from noted IT innovation expert Dr. Hans van Grieken, who capped an inspiring three days of sessions devoted to “Services in the New Tech Landscape.” More than 160 senior executives from Europe’s technology services community attended the conference held ...

WARN letters tell of corporate painWednesday, August 26, 2009 @ 1:04AMEvery week during this recession, employers that are cutting staff file notices with state officials giving details about the layoffs, as required by federal law.

Cross Channel Conversations Initiative Gains MomentumMonday, June 15, 2009 @ 5:48PMAn industry initiative designed to improve customer service by delivering a consistent customer experience across the phone, web, branch and mobile channels, called Cross Channel Coversations, has gained significant momentum with a recent wave of enterprises and technology vendors implementing these next-generation capabilities.