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Genesys Telecommunications News

CounterPath Announces Bria for Genesys Tuesday, July 13, 2010 @ 7:30AMMajor Airline and Entertainment Company Among Initial Users of the Bria Voice and Video Softphone with Genesys' Contact Center Solution VANCOUVER , July 13 /PRNewswire-FirstCall/ - CounterPath Corporation (TSX-V: CCV; OTCBB: CPAH), an award-winning provider of desktop and mobile VoIP software solutions, today announced that the latest release of its Bria multimedia softphone is now available for ...
CounterPath Announces Bria for Genesys Tuesday, July 13, 2010 @ 7:30AMCounterPath Corporation , an award-winning provider of desktop and mobile VoIP software solutions, today announced that the latest release of its Bria multimedia softphone is now available for integration with Genesys contact center desktop applications.
The Global Association for Contact Center Best Practices & Networking Tuesday, May 11, 2010 @ 9:39AMInterested in adding the latest industry news to your website for free? Learn More ServiceWare International announces KnowledgeNow Program for "Support at the Speed of Life" Two new software releases as ServiceWare guarantees companies that in Five days they can develop their own customer support-knowledge base containing a minimum of 200 solutions!
MaxID Corp adds to Board, Management Team -- Company Strengthens Board and Leadership Team for Growth in Identity Market Tuesday, April 27, 2010 @ 2:01AMMaxID Corp, a leading global provider of identity has expanded its Board of Directors and added to its leadership team at the company by adding Michael McCloskey as Chairman of the firm, and adding Dr. Anthony J. Tether as a new director.
Casino Data Imaging and Qualex Consulting Services Announce Joint Development Agreement Tuesday, April 6, 2010 @ 9:07AMLAS VEGAS, NV--(Marketwire - April 6, 2010) - Casino Data Imaging (CDI) and Qualex Consulting Services, Inc. (Qualex) today announced a partnership to launch new BI developments for CDI's leading CasinoCAD© data visualization analysis product set as well as to co-develop CDI's next generation program modules and platforms.
Casino Data Imaging and Qualex Consulting Services Announce Joint Development Agreement Tuesday, April 6, 2010 @ 9:01AMLAS VEGAS, NV--(Marketwire - 04/06/10) - Casino Data Imaging (CDI) and Qualex Consulting Services, Inc. (Qualex) today announced a partnership to launch new BI developments for CDI's leading CasinoCAD data visualization analysis product set as well as to co-develop CDI's next generation program modules and platforms. George Levine, CDI's corporate spokesman, said, "With their own array of IQ ...
Chris Moore Joins GlobalView as SVP Global Sales and Marketing Monday, April 5, 2010 @ 2:01AMMoore brings strong leadership and a consistent track record of building and leading high performance sales teams to GlobalView.
Alcatel-Lucent Brings Together Genesys and Enterprise Activities Tuesday, March 23, 2010 @ 12:36PMUnited Kingdom - 23rd March, 2010 - Alcatel-Lucent announced today that it has brought together two of its solution portfolios -- Genesys and the Enterprise -- as part of a major effort to expand its Dynamic Enterprise vision and increase its market reach.
Service project gives girls life lessons Sunday, March 14, 2010 @ 7:57PMTwo friends from Borel Middle School in San Mateo learned independence and other real-world lessons by organizing a health fair and run.
General Business News Monday, February 15, 2010 @ 5:38AMGenesys Telecommunications Laboratories has identified customer service strategy as the key area that will help businesses succeed in the year ahead. In 2010, organisations should focus on enhancing company-wide operational performance to ensure that customers have an end-to-end experience.
T3i Group Reports 1H09 IVR Market Downturn Almost as Severe as Contact Center Decline Wednesday, December 23, 2009 @ 1:00AMThe “InfoTrack for Converged Applications First Half 2009 IVR Market Report” found global IVR port shipments from the Top 10 vendors only reached 230,000 in 1H09 versus more than 630,000 for all of 2008.
Research and Markets: Economic Downturn Clouds Short-term Prospects for the EMEA Inbound Contact Routing Systems ... Wednesday, November 25, 2009 @ 2:25PMDUBLIN----Research and Markets has announced the addition of Frost & Sullivan's new report "EMEA Inbound Contact Routing Systems Markets" to their offering.
Teleperformance and Genesys Team Up to Deliver On-Demand Functionality Thursday, September 3, 2009 @ 10:57AMdestinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
Telecommunications / Perspectives Monday, June 22, 2009 @ 4:19AMGlobal contact center solutions provider Genesys recently launched a platform integrating its systems with enterprises' back office resources via the full range of communications media, promising additional tools for keeping customers within their comfort zone during calls.
Genesys and LivePerson Form CRM Alliance Tuesday, June 9, 2009 @ 12:43AMAlcatel-Lucent's customer service software arm Genesys Telecommunications Laboratories and online engagement applications provider LivePerson have set up a partnership that they said will enable them to bridge the gap between traditional contact centers and the web.
Genesys Brings Unified Communications to the Customer Service Experience With New UC Connect Initiative Monday, June 8, 2009 @ 9:40AMGenesys, an Alcatel-Lucent company, has taken a major step in bringing unified communication to the contact center environment through the launch of UC Connect -- a product initiative designed to foster integration and interoperability between the Genesys Customer Interaction Management software platform and UC solutions from many of the major providers in the industry.
Rene Hermes Appointed New Vice President Marketing at CoreMedia Monday, June 8, 2009 @ 8:47AMCoreMedia, an international provider of people-centric content management software, has recently appointed Rene Hermes as Vice President Marketing. Mr. Hermes is bringing more than 15 years international marketing and business development experience to CoreMedia.
LivePerson and Genesys Bridge the Gap Between Traditional Contact Centers and the Web With an Integrated Online ... Thursday, June 4, 2009 @ 11:47AMMARKETWIRE -- Two key providers of intelligent online engagement software solutions have joined forces in an effort to eliminate the silos between traditional contact centers and the web.
LivePerson and Genesys Bridge the Gap Between Traditional Contact Centers and the Web With an Integrated Online ... Thursday, June 4, 2009 @ 10:35AMGenesys and LivePerson Integrate Products to Create Solution for Proactive Real-Time Engagement on the Web
LivePerson and Genesys Bridge the Gap Between Traditional Contact Centers and the Web With an Integrated Online ... Thursday, June 4, 2009 @ 10:00AMTwo key providers of intelligent online engagement software solutions have joined forces in an effort to eliminate the silos between traditional contact centers and the web. LivePerson (NASDAQ: LPSN), a leading provider of online engagement solutions, has integrated its hosted software platform with the Genesys Customer Interaction Management platform in an effort to significantly improve the ...